Embassy Suites by Hilton Buffalo - Buffalo, New York

Julie Roberts

We stayed here in a suite while in town for the Jellyroll concert. Super friendly staff, clean rooms and great made to order breakfast! The location was convenient. The complimentary drinks were a great added bonus. Valet was friendly, fast and convenient. Will stay again if back in the area!

Marc W.

I stayed here for three nights last week and had an overall good experience. It’s a very nice-looking hotel in a good location within downtown Buffalo. Be aware that there is no self-park though; parking is valet-only and is $25 a night. I self-parked in an independent lot across the street for the same price per night, although I’m sure there are cheaper options in the area if you’re willing to walk!

The interior of the hotel is generally luxurious and meets the Embassy Suites standard. I loved the scent in the hallways and lobbies on each floor. The breakfast is fantastic as usual at Embassy Suites hotels and the two free drinks at the bar were also nice.

I found it funny that the hotel filled in their hot tub with plants but left it so obvious that there used to be a hot tub there, stairs and everything! I wonder when and why that was removed.

I had three minor issues. First, none of the garbage cans in my room had bags, and one of them still had trash inside from a past guest. I didn’t complain about it and just threw my trash on top, but I feel like more attention should’ve been paid to the room during turn service.

Second, drinks I’d placed inside my mini fridge actually froze, despite it being set at one of the warmer temperatures. This is concerning since I had several bottles of insulin stored in the mini fridge, which could be destroyed if they freeze. Luckily they were not affected, but that could’ve been thousands of dollars of medicine down the toilet.

Third, one of the bartenders splashed grenadine on my dress shirt while I was sitting at the bar. She didn’t even apologize. Not cool! One of the bartenders who was British was very nice. Best tequila sour I’ve ever had, to be honest.

Overall a pretty decent hotel that I would recommend. Stay here, but don’t wear nice clothes to the bar! I would return.

Andrea H

This hotel is on my list of never stay here again. I am HH member with stats. Booked the room I wanted for 3 nights. Checked in on the app the night before and picked a room. Did not get the room I picked when I got to the hotel! Got charged a different rate every night ! Spoke to the front desk at check out ( manager never available) it was hopeless!|The valet parking is $25 a night but if you give the guys $10 they don’t charge you. Found that out when I had a family member visit. |The breakfast every morning was filled with local families since no one checks if you belong in the hotel. |The pillowcases were filthy the room was extremely dated and quite dirty. The Allergy Free Pure Guest Room was a joke if you have allergy free rooms don’t use feather pillows.

Victor „Ghost” Coles

Quick, easy check-in! The rooms are very large (that's what she said ?). The beds are comfortable. The pillows need an upgrade not comfortable! The building & room smell fresh! I will stay here again!

akm hossen

I recently stayed at the Embassy Suites at Hilton and was extremely disappointed with my experience. The amount of money I spent for two nights was not worth it.

Room Condition: The bathroom shower stand was filthy with dirt, the carpet was old, and the sofa had stains and looked very worn out. There was a significant lack of lighting in the room, making it feel very dim and uncomfortable.

Breakfast: As a Gold member, I expected the breakfast to be complimentary. However, not only did I have to pay for it, but there also wasn't enough space, and I had to wait for a table. Additionally, there was not enough food available, which was very frustrating.

Overall, this experience was just awful. I did not expect this kind of service from Hilton, especially considering the high price I paid for my stay. I will not be returning to this hotel and would not recommend it to others.

Saadia Koylass

We are a Canadian family that booked this hotel. We were very disappointed by the unpleasant staff at the front desk.
We are Hilton Honors member but not given any type of refreshments when we arrived.There were no snacks at the happy hour. Whatever scraps left we had to take.The staff refused to refill the tray although we got there ontime.
The room only had 3 bath towels for a family of 4 and there was only 1 small bottle of lotion for 4 persons to share.
The breakfast was so unorganized. There were not enough tables to sit.The chef was not pleasant to deal with either.
Again there was not enough food and the staff refused to refill the empty trays. We had to take our food up to our room since there were no seats available. The hotel should have done a better job of being more prepared for the large crowd for the long weekend
I am very disappointed and would not recommend this hotel to anyone based on my experience.

lidia bertolini

It was nice, with some exceptional staff . Valet parking was necessary. Did not have a charging port for your electric car. The complimentary happy hour snacks were a bit of a letdown, bartender was so awesome. People there were nice.

Jonathan Russell

I’m usually a Marriott traveler but the staff at Embassy Suites Buffalo may have won me over. They took great care of me and my family. The front desk, cleaning and breakfast staff were so nice. Our room was huge! And what a spectacular view! Breakfast was great thanks to their made to order omelets. Nice drink and food specials at the hotel bar in the evening. I will say my drinks were very weak but it’s the only criticism I had.